Glacis Estate - Internet and TV Down

Incident Report for GIBFIBRE

Resolved

This incident has been resolved.

Posted Jan 15, 2026 - 14:47 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 15, 2026 - 11:30 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 15, 2026 - 09:36 CET

Investigating

We are currently investigating an issue concerning LOS of service in the Glacis Estate area. Our technicians are now onsite.

For those affected your routers will have a RED light on the "LOS" LED.

We appreciate your patience, we will endeavour to have this resolved as soon as possible.

Posted Jan 15, 2026 - 09:10 CET

This incident affected: Residential Services (Internet, Smart DNS, Voice, TV).